Terms of service
Terms of Service
Overview
Welcome to Ardenzza. Throughout the site, the terms “we”, “us” and “our” refer to Ardenzza. Ardenzza operates this website and store, including all information, content, features, tools, products and services available to you (the “Services”), with the aim of providing a refined and personalised shopping experience.
Our store is hosted on Shopify Inc., which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, outline your rights and responsibilities when using our Services. Please read them carefully, as they include important information regarding your legal rights, including disclaimers of warranties and limitations of liability.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you must not use our Services.
1. Access and Account
By agreeing to these Terms, you confirm that you are of legal age in your country of residence, or that you have given consent for any minor dependents to use the Services under your supervision.
To access certain features or make a purchase, you may be required to provide personal information such as your name, email address, billing, payment and shipping details. You agree that all information provided is accurate, complete and up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
2. Our Products
We strive to present our products as accurately as possible. However, colours and appearances may vary depending on your device and display settings.
We do not guarantee that products will meet your expectations exactly as displayed. All product descriptions are subject to change at any time without notice.
We reserve the right to discontinue any product or limit quantities at our discretion.
3. Orders
By placing an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion.
Orders are only confirmed once payment has been processed and acceptance has been communicated. We may not be able to accommodate cancellations after this stage.
If we cancel or modify an order, we will attempt to notify you using the contact details provided.
All purchases are subject to our Refund Policy [LINK].
4. Pricing and Billing
Prices, discounts and promotions are subject to change without notice. The price charged will be the one displayed at checkout.
Unless stated otherwise, prices do not include taxes, shipping, handling, or import duties.
You agree to provide accurate and current payment and account information. You confirm that you are authorised to use the selected payment method and that all charges will be honoured.
5. Shipping and Delivery
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs processes, or events beyond our control.
Once an order has been dispatched, responsibility and risk transfer to the customer.
6. Intellectual Property
All content within our Services — including text, images, design, branding and layout — is the property of Ardenzza or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute or exploit any part of the Services without prior written consent.
7. Optional Tools
We may provide access to third-party tools “as is” and without warranties. We do not control or take responsibility for these tools.
Use of such tools is entirely at your own risk.
8. Third-Party Links
Our Services may include links to third-party websites. We are not responsible for their content, accuracy or practices.
Accessing third-party sites is done at your own risk.
9. Relationship with Shopify
Our store is hosted by Shopify, which enables us to provide the Services. However, all purchases are made directly with Ardenzza.
Shopify is not responsible for any transactions, products, or disputes between you and Ardenzza.
10. Privacy Policy
Your personal information is handled in accordance with our Privacy Policy [LINK]. By using our Services, you acknowledge and agree to these practices.
11. Feedback
Any feedback submitted to us may be used without restriction or compensation. You confirm that you have the right to share such content and that it does not violate any third-party rights.
12. Errors and Omissions
We reserve the right to correct any errors, inaccuracies or omissions and to update information or cancel orders at any time without prior notice.
13. Prohibited Uses
You may not use our Services for unlawful purposes or to violate any laws or rights. Prohibited activities include fraud, abuse, harassment, spam, or interference with the platform.
14. Termination
We may suspend or terminate access to our Services at any time without notice if these Terms are violated.
15. Disclaimer of Warranties
All Services and products are provided “as is” and “as available” without warranties of any kind.
We do not guarantee uninterrupted, secure or error-free use of the Services.
16. Limitation of Liability
To the fullest extent permitted by law, Ardenzza shall not be liable for any damages arising from the use of our Services or products.
17. Indemnification
You agree to indemnify and hold harmless Ardenzza and its partners from any claims arising from your breach of these Terms or misuse of the Services.
18. Severability
If any provision of these Terms is deemed invalid, the remaining provisions will remain in effect.
19. Entire Agreement
These Terms constitute the entire agreement between you and Ardenzza regarding use of the Services.
20. Assignment
You may not transfer your rights under these Terms without our consent. We may assign these Terms at our discretion.
21. Governing Law
These Terms are governed by the laws of the United Kingdom.
22. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of any changes.
23. Contact Information
For any questions regarding these Terms, please contact:
ARDENZZA HOME LTD
support@ardenzza.com
173 Norfolk St
New York, NY 10002