Shipping policy

Ardenzza Shipping Policy

Order Processing and Shipping Time
All orders are processed within 3 (three) business days after payment confirmation. Estimated delivery times vary depending on the destination and shipping method selected, typically between 5 (five) and 15 (fifteen) business days for the United Kingdom and other European countries.

Shipping Costs
Shipping costs will be calculated and displayed at checkout based on the delivery address and chosen shipping option. We offer free shipping for orders over £50 (fifty pounds), subject to current promotional conditions.

Order Tracking
Once your order is shipped, you will receive a tracking number to monitor your shipment through the carrier’s website.

Delivery Address and Responsibility
Delivery will be made exclusively to the address provided by the customer at checkout. It is the customer’s responsibility to ensure that the information is accurate and complete. Ardenzza is not responsible for delays or losses caused by incorrect or incomplete address details.

Delivery Issues
If delivery cannot be completed due to recipient absence or incorrect address, the carrier may attempt redelivery or hold the package for pickup. If the order is returned to Ardenzza for any reason, the customer must contact us to arrange reshipment, which may incur additional charges.

Customs and Import Taxes
International shipments may be subject to customs inspection and local taxes, which are the customer’s responsibility. Ardenzza is not liable for delays or additional costs arising from customs procedures.

Customer Support
For any questions or issues related to shipping, please contact our customer service through the channels available on our website.