Refund policy

Return & Refund Policy | ARDENZZA

At Ardenzza, we take pride in offering thoughtfully curated pieces that bring elegance and purpose to your home.
If, for any reason, you are not completely satisfied with your purchase, we’re here to make your return process simple and transparent.

Returns

We accept returns within 14 days of delivery, in accordance with UK consumer law.

To be eligible for a return:

• Items must be unused, unwashed, and in their original condition
• Products must be returned in their original packaging, including all tags and labels
• Returns must be initiated within 14 calendar days from the date your order was delivered

To start a return, please contact our customer care team at support@ardenzza.com with your order number and reason for return.

Return Shipping

We offer free returns within the United Kingdom for all eligible items.
If your item arrives damaged or incorrect, we will arrange a replacement or full refund at no extra cost.

Refunds

Once your return is received and inspected, we will notify you by email.
If approved:

• A full refund (including the original shipping cost) will be issued to your original payment method within 5–10 business days

• You will receive a confirmation email once the refund has been processed

Non-returnable Items

The following items cannot be returned:

• Items marked as Final Sale
• Gift cards
• Custom-made or personalized items

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please notify us within 7 days of delivery.
Send a photo and description to support@ardenzza.com, and we’ll arrange a replacement or refund promptly.

Return Address

Return instructions and address will be provided once your return request is approved.

Questions?

We’re always happy to help.
For any questions or support, contact us at support@ardenzza.com